We have classified our stock into various levels of quality, ranging from 'new' to 'refurbished'.
Here is a quick guide as to what each of those categories mean:
New - Brand new in original manufacturer packaging unless otherwise stated. Packaging will have shop soiled imperfections.
Grade 1 - In perfect condition, just like new with no marks or scratches. These phones have been opened and potentially have had some use.
Grade 2 - Some marks or scratches on housing or screen. These phones will have had some use, some of them may be reconditioned or software updated.