Warranty and Returns
Talk is Cheap 12 Month Warranty Declaration
All "New", "Grade 1" and "Grade 2" devices have been sold with the understanding that it is a new/nearly new/used item. These phones carry a 12 month limited warranty from the date of purchase, which is is only redeemable through Telegistics Repair Ltd. You must retain your receipt as proof of purchase.
This limited warranty only covers product issues caused by defects in material or workmanship during ordinary consumer use; it does not cover product issues caused by any other reason, including but not limited to product issues due to commercial use, acts of God, misuse, limitations of technology or modification of or to any part of the product.
Claiming Warranty Repair
If your product fails to function or does not meet the manufacturers specifications within the 12 month warranty period, please see below for your options. Make sure you have your receipt/proof of purchase available.
- Call Talk Is Cheap on 09 258 5423
- Visit www.talkischeap.co.nz, go to 'My Account' -> 'Returns'.
All faulty items will be booked in for assessment by our service department. Before booking in we require a deposit of $55 or $85 depending on the phone model. This deposit will be refunded in full should the fault be validated a warranty issue.
If an item has been deemed non-warranty or the warranty has been voided for any reason, we will contact you to advise of any costs and to determine if you wish to go ahead with the repair. The deposit will be kept as an assessment fee or part payment towards the cost of repairing the phone.
Please note that the warranty does not cover ANY malfunctions caused by physical damage or liquid/moisture ingress.